Abstract: – Every individual in our planet is busy in his / her own world these days. The busy schedules and work preoccupations of many people hinder them from spending nominal amount of time with their families.
To address this concern, we have come up with our MACH Tours and Travels, our motto being, “Breaching the Boundaries!” which aims at not only giving its customers the best and most comfortable tour, but also an enjoyable and memorable experiences.
We differ from our competitors in various ways. For a start, we emphasize that our profit is not in the income from this business, but in the satisfaction of our customers. Added to that, we focus on improving the ease of travel, the luxury of trip, the quality of time spent and the worth of pay.
There is a variety of customers we come across: some will want their trip to be extravagant, while some require it to be cost effective; some need a long vacation, while some choose just a weekend away.
Our mission: In order to meet the desires of this large range of people and to include all the factors of a hearty holiday, we have devised our strategies and planned our processes, thus, setting us apart from the others.
Our vision: As the main priority, a year from now, we target on contenting as many customers as possible through our services. The following sections of this document includes our roles in planning, decision making, staffing, leading and communicating in which we highlight various aspects of our organization, including the pros and cons of travelling with us.
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Authors: N.Sumathi, Alka Karan, Laksmi Rupanjali, Nikitha Narayana Prasad, Nivedha, Rajalakshmi, Sneha, Yashmitha Kumaran